Privacy Policy

At Infinity Wellminds Services, your privacy and confidentiality are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services, including telehealth and in-person sessions.

1. Information We Collect

We may collect the following types of information from you:

Personal Information: Your name, phone number, email address, and any details you provide when booking appointments or completing forms.
Health Information: Information related to your mental health, treatment, or care (only if you choose to share it during appointments).
Technical Information: Your IP address, browser type, and device information used to improve our website experience.

2. How We Use Your Information

Your information may be used to:

Schedule and manage appointments (telehealth or in-person).
Communicate with you about your care and updates.
Respond to inquiries or requests submitted through our contact forms.
Comply with legal, ethical, and professional requirements.
Improve our services and website functionality.

We will never sell or share your information with third parties for marketing purposes.

3. How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, loss, or misuse.
However, please note that information sent through online forms or email is not fully secure, and we advise against sharing sensitive health information via these channels.

4. Telehealth Privacy

If you receive telehealth services from us, your sessions are conducted through HIPAA-compliant platforms to ensure confidentiality. We never record, share, or store video sessions without your consent.

5. Communication & SMS Consent

By providing your phone number or email, you agree to receive appointment reminders, updates, or follow-ups from Infinity Wellminds Services.
You can opt out at any time by replying STOP to text messages or requesting removal via email.

6. Cookies and Analytics

Our website may use cookies and analytics tools to understand how visitors interact with our pages and to improve user experience. You may disable cookies in your browser settings if you prefer.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites. We recommend reviewing their privacy policies before providing personal information.

8. Your Rights

You have the right to:

Access, correct, or request deletion of your personal information.
Withdraw consent for communication or data collection at any time.
Request a copy of the data we hold about you.

To exercise these rights, please contact us using the details below.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Infinity Wellminds Services
📞 Phone: 253-254-5213
📧 Email: hello@infinitywellminds.com